We believe in taking strong measure to ensure the security of your financial information. While online banking (MCB Internet and Mobile banking) is a convenient tool to facilitate you, we urge you to take precautions to protect yourself from unnecessary risks. Please note that banks will never ask you for your personal information on phone or by email and that you will be liable for any financial loss in the event you share your credentials with anyone claiming to belong to the bank, Law enforcement or Regulatory agencies or representatives of social benefit programs of the Government of Pakistan.
Sign on at least once a week and review your account information. If you notice any changes to your account that you didn't make, contact the help line 111000622 immediately. It's important to let us know when your emails address or phone number has changed. Conduct Regular review of who has access to your account to ensure any authorized users are current.
Review your bank transactions regularly to make sure these only reflect transactions you have made. If you see any anomalies contact the help line 111000622 immediately.
SMS alerts are a convenient tool to keep track of your transactions. This allows early detection of suspicious activities. Get alerts delivered to your mobile phone so you can stay updated on your account activity. SMS alerts for transactions conducted on Digital Channels are free of cost, however, the bank charges a fee for this service for transactions conducted in the branch / over the branch counters. Please refer to the Bank’s Schedule of Charges for information on SMS subscription fee.
When an unauthorized person obtains essential information about you—such as your CNIC, date of birth, and mother's maiden name and misuses this information.
Make your User ID and Password as secure as possible. A good password is essential to your security. Avoid using a password or a variation of a password that you already use on another website. Avoid using any variation of your name, or names of family members or pets, as these can sometimes be found on social media.
Complete your banking tasks and end your web sessions by always signing off.
Writing your PIN on your debit card enables anyone in possession of it to access your account — do not write it down anywhere, especially not on your card. For your security, you should change your ATM PIN periodically.
Spoof emails (also known as phishing or hoax emails) appear to be from well-known companies. To bait you, an email may say there's an urgent matter which requires your attention and then asks you to click a link back to a spoof website to provide personal information. Just by selecting the link fraudsters may be able to access your computer and capture your passwords. Please beware of spoof web forms that ask you to provide confidential information that a genuine organization would not ask the customer to enter for a particular transaction.
A spoof website is one that mimics the banks website, use a fake URL to lure you into disclosing confidential information. To make spoof sites seem legitimate, fraudsters use the names, logos, of the bank.
The best way to get to any site is to type its address (URL) into your browser. Do not provide your User ID, PIN number/ password or other personal identifying information in an email. If you think you are a victim of identity theft or spoofing, please call our helpline 111000622 immediately to report the matter.